Frequently Asked Questions | Senior Home Care Dallas, TX

Recruiting and screening our caregivers is a meticulous and comprehensive process. We follow a structured approach to ensure that our clients receive the highest level of care and support. Our caregiver recruitment and screening process include a rigorous selection process, a comprehensive background check, analyzing experience and qualifications, continuous monitoring and matching caregivers with clients to ensure a positive and harmonious caregiving relationship.

Absolutely, your input in the selection of a caregiver is invaluable to us. We understand that the caregiver-client relationship is built on trust, comfort, and compatibility. We involve you in choosing the right caregiver through conducting an initial consultation, and the opportunity to meet in person. This gives you an opportunity to get acquainted, ask questions, and ensure that you feel comfortable with your chosen caregiver.

Your satisfaction and peace of mind are our top priorities. Your say in selecting the right caregiver is a critical part of ensuring you receive the care that best meets your needs and preferences. We’re here to help and make the process as collaborative and client-focused as possible.

Over 30 years of experience caring for some of the most decerning families and clients in the Dallas area and hiring quality caregivers. While home care is very personalized, we know from working with prominent families their expectations, concerns and needs. Please review our testimonials and let our clients express how we can provide you and your loved one’s exceptional care.

Caregivers are supervised by PHS staff who make personal visits to each client for wellness checks and to ensure that we are delivering the standard of care that we demand and our clients expect. Additionally, we use electronic geo-technology to track when caregivers arrive and depart for their shifts. We also encourage our clients to communicate any concerns, recommendations or grievances to our office as soon as they come to light so that we can make the necessary adjustments and address their concerns.

All calls are answered 24 hours, 7 days a week by PHS and our staff. We do not utilize any answering service. All questions and concerns about a caregiver, service or schedules should be addressed with our office and staff. We have dedicated personnel who are client advocates that will listen to a client’s concerns and discuss any appropriate changes.

In order for PHS to provide consistent and reliable service to our clients we request 7-day notice for any changes or cancellations to our service but always do our best to accommodate all requests in a timely manner. The reason for this is that our caregivers depend on their schedules for their livelihood and in order to plan their personal schedules. This policy helps insure the most reliable and consistent care for our clients.

Yes, depending on the caregiver. However, if a caregiver is asked to drive a client, they have to drive the client’s car and they need to be added as an additional driver to the client’s insurance coverage. This protects the client, the caregiver and PHS. We have been told that on occasion client’s actually save money when adding another driver to the client’s policy.

Insurance coverage for home care services is determined by your individual insurance policy. To get a clear understanding of what is covered, we recommend contacting your insurance provider directly. We can assist you by providing any necessary documentation or information they may require to process a claim.

If you have any questions or need assistance in navigating your insurance coverage, please don’t hesitate to contact us. We’re here to support you and provide guidance throughout the process.

Hospitable Home Care offers a wide range of home healthcare services. Some of these services include but are not limited to: companion care, long term care, memory loss care, assisted living care, stroke care, meal preparation, medication reminders and more! Click here to learn more about the services we provide.

Please contact us directly at 469-921-3041 if you would like to discuss your senior home care needs!